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CLOC-Adminremoandiris
Jan 26, 2016#1
My 2016 3905SHMC has been at an LS-approved warranty dealer since Nov 10th. There is a laundry list of items needing fixed including roof staples popping and the sidehauler slide floor needing replaced.
LS first allowed 10 hrs to replace the floor. The dealer went back and said there is no way 10 hrs is enough. LS granted 2 more hrs for a total of 12.
The entire slide has to come out to replace the floor. That means the entertainment center needs to be removed, all the trim, the motorcycle lift, etc, etc, etc. Then, once that is done, the slide comes out, the floor gets replaced, and everything goes back in. LS claims it take 8 hrs at the factory. I just wonder if that is before or after the unit is finished and ready for shipping. Something tells me it is before the unit is ready for shipping. Maybe even before the unit is fully assembled.
LS is beginning to disappoint me. A LOT.
I have a call in to Dean at LS Warranty to discuss. The dealer is also contacting LS AGAIN to discuss. Maybe this time they’ll find someone with enough experience and knowledge to realize all the work needed at a dealership vs factory to get the floor/room out and back in.
In the mean time, I am stuck in the middle, paying for something I can’t use and being frustrated with a company that HAD a reputation for doing the right thing for customers.
cuttinchief
Jan 26, 2016#2
remoandiris wrote:My 2016 3905SHMC has been at an LS-approved warranty dealer since Nov 10th. There is a laundry list of items needing fixed including roof staples popping and the sidehauler slide floor needing replaced.
LS first allowed 10 hrs to replace the floor. The dealer went back and said there is no way 10 hrs is enough. LS granted 2 more hrs for a total of 12.
The entire slide has to come out to replace the floor. That means the entertainment center needs to be removed, all the trim, the motorcycle lift, etc, etc, etc. Then, once that is done, the slide comes out, the floor gets replaced, and everything goes back in. LS claims it take 8 hrs at the factory. I just wonder if that is before or after the unit is finished and ready for shipping. Something tells me it is before the unit is ready for shipping. Maybe even before the unit is fully assembled.
LS is beginning to disappoint me. A LOT.
I have a call in to Dean at LS Warranty to discuss. The dealer is also contacting LS AGAIN to discuss. Maybe this time they’ll find someone with enough experience and knowledge to realize all the work needed at a dealership vs factory to get the floor/room out and back in.
In the mean time, I am stuck in the middle, paying for something I can’t use and being frustrated with a company that HAD a reputation for doing the right thing for customers.
Who is your dealer service center may I ask?
Fulltimer50
Jan 26, 2016#3
When did LS ever have the reputation of which you speak?
remoandiris
Jan 26, 2016#4
cuttinchief wrote:Who is your dealer service center may I ask?
Leisure Time RV in Orlando.
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remoandiris
Jan 26, 2016#5
Fulltimer50 wrote:When did LS ever have the reputation of which you speak?
Until this, they always did right by me. There are a lot more positive comments about LS on this forum and others than negative.
Jan 27, 2016#6
Remo, instead of Dean, try talking to Sherry Roberts. She’s in charge of the warranty department. If you can get hold of her, she will most likely want to make this right. I worked with her on my repair when Cary wasn’t getting things done and she got everything going.
I hope this helps, good luck.
Cliff
remoandiris
Jan 27, 2016#7
papacliff wrote:Remo, instead of Dean, try talking to Sherry Roberts. She’s in charge of the warranty department. If you can get hold of her, she will most likely want to make this right. I worked with her on my repair when Cary wasn’t getting things done and she got everything going.
I hope this helps, good luck.
Cliff
Any chance you still have her number? If so, please PM me.
Brantlaker
Jan 27, 2016#8
call Sherry. Her number is 574-825-7745 Ext-178
remoandiris
Jan 27, 2016#9
Just got off the phone with Dean. He spoke with the dealer’s svc mgr yesterday afternoon following my voicemail. Dean assured me LS will work with the dealer to get the repairs done quickly and correctly. Apparently there have been some internal issues at the dealer’s svc dept, but the svc mgr claims they are working thru them. Dean also said LS will negotiate the hours. So, hopefully this can get going and I can get RVing again.
Brantlaker
Jan 27, 2016#10
I worked with Dean on my water leak and my broken chairs (2) He seems to want to help but I think that the Production manager Kevin Is the holdup.
remoandiris
Feb 11, 2016#11
2 weeks since my last update. Called the dealership and everything EXCEPT the slide fllor and leak has been fixed. Appears LS is still balking at the amount of time the dealership says it will take to remove the slide, replace the floor, find/fix the leak, and re-install the slide.
LS told the dealership they’d make other arrangements. Funny, they never told me that.
I left a voicemail for Sherry Roberts. Will report back what happens.
This is getting damn frustrating. 4 months without an expensive RV I’m paying for every month. Have a summer long trip planned to start at the end of March. The way things are going, that will be delayed or cancelled.
LS, I’m starting to lose my appreciation for you!!!
remoandiris
Feb 15, 2016#12
Did not receive a return phone call from Sherry Roberts or anyone else. Maybe she was out of the office last week. I called again this a.m. and left her another voicemail.
Brantlaker
Feb 16, 2016#13
I called on the 15th about 10am and got a callback about 3:30 not by her but from Cary about my problems and 2 reimbursements for work that I paid for. It seems to me that they are having a shakeup in the service/warranty department. The person that I was dealing with (Dean) is no longer with them and all the claims he was handling got all screwed up.
remoandiris
Feb 17, 2016#14
Not excusing LS for not returning my calls, but I just found out the dealer agreed to 25 hrs on Monday and started work on Tues. I found out from LS cust svc when I called a few minutes ago.
Wish the dealer would have called me with an update. Sometimes getting information is like pulling teeth. Not just this dealer, but every RV repair facility I have used. At least at this point progress is being made.
Brantlaker
Feb 17, 2016#15
When I ran any service department the one thing I stressed to my service advisors and parts counter people was communication with the customer. That was my main complaint with Sherry when I left my message no communication and not returning calls.
remoandiris
Feb 24, 2016#16
Called the dealership svc dept for an update. Slide is out and up on blocks. Floor is out and they’re waiting on some parts. The leak was caused by the slide being out of square. Hopefully next week they’ll have a better idea of when repairs will be complete and I can start using the coach again.
Except for this repair fiasco, I have been very happy with LS and the coach. Really looking forward to using it/traveling again.
Brantlaker
Feb 26, 2016#17
My living room slide had a leak because of a sag in the middle because the backer board was improperly installed, it saged about 3/4 of a inch. With the rain and wind we been having in SW Florida since December it was a PIA. It cost them 450.00 to be fixed.
remoandiris
Mar 01, 2016#18
Dealer svc dept rep called me this a.m. Some parts arrived today and more parts are in transit. As long as all the parts arrive soon, I should get the coach back this month. It all depends on the parts. Have a 4-month trip planned to start in early Apr. Hopeful.
remoandiris
Mar 09, 2016#19
Called the dealer today. The slide is back in and they are working on final assembly. Probably be done this week, but the service rep said definitely next week.
I will print up the list of items I gave them so my inspection covers everything they were supposed to correct. Will also very thoroughly check out the slide and the Rampage Lift installation and operation.
Hopefully my odyssey is soon coming to a joyful close. Then I can begin this year’s adventure.
remoandiris
Mar 14, 2016#20
Called the dealer today. Now my coach MIGHT be done this week. I told the rep if I can’t get it Wednesday, I won’t be able to get it until next week. I already have things scheduled. Oh well, at least the tech will have some more breathing room. These delays are irritating and draining. All I know is, everything better be fixed correctly. IMO, I have been MORE than patient.
B.W.Gentry
Owner/Admin
2007 Carri-Lite XTRM5
Breckenridge, TX
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